Shaping Organizational Behavior

When conducting a Human Reliability Assessment (HRA) we use the terminology: errors of commission or errors of omission. It behoves every professional to question why we focus upon one metric in preference to all others, in an objective and constructive manner in order to discern whether we are exposing our organization to errors of professional omission or commission. Obviously the other conclusion is that we are doing the right thing and this is also an empowering piece of knowledge. Continue reading “Shaping Organizational Behavior”