Reliability is Not Metrics, It’s Decision Making

Reliability is Not Metrics, It’s Decision Making

MTBF, KPIs, yield, return rate, warranty… bah!

We may use one or more of these when establishing product reliability goals. When tracking performance. When making decisions.

Goals, objectives, specifications, and requirements, are stand-ins for the customer’s experience with the product.

We’re not trying to reduce warranty expenses or shouldn’t be solely focused on just that measure. We need to focus on making decisions that allow our product deliver the expected reliability performance to the customer. Continue reading “Reliability is Not Metrics, It’s Decision Making”

The Dirge of the MTBF Bias

14586667289_a699805f98_m_dThe Dirge of the MTBF Bias

We use our biases every day to make choices.

We select the beige sweater because we have a color bias concerning our sweaters.

Many of our biases help us quickly make decisions. We rely on biases to move through the day. Many of our biases are under the surface, unconsciously guiding our daily decisions. Mostly, biases are good or at least inconsequential.

The problem is the bias that shields us from achieving our goals.  Continue reading “The Dirge of the MTBF Bias”