Reliability is Not Metrics, It’s Decision Making
MTBF, KPIs, yield, return rate, warranty… bah!
We may use one or more of these when establishing product reliability goals. When tracking performance. When making decisions.
Goals, objectives, specifications, and requirements, are stand-ins for the customer’s experience with the product.
We’re not trying to reduce warranty expenses or shouldn’t be solely focused on just that measure. We need to focus on making decisions that allow our product deliver the expected reliability performance to the customer. Continue reading Reliability is Not Metrics, It’s Decision Making
5 Ways Your Reliability Metrics and Fooling You
We measure results. We measure profit, shipments, and reliability.
The measures or metrics help us determine if we’re meeting out goals if something bad or good is happening, if we need to alter our course.
We rely on metrics to guide our business decisions.
Sometimes, our metrics obscure, confuse or distort the very signals we’re trying to comprehend.
Here are five metric based mistakes I’ve seen in various organizations. Being aware of the limitations or faults with these examples may help you improve the metrics you use on a day to day basis. I don’t always have a better option for your particular situation, yet using a metric that helps you make poor decisions, generally isn’t acceptable.
If you know of a better way to employ similar measures, please add your thoughts to the comments section below. Continue reading 5 Ways Your Reliability Metrics and Fooling You
The Dirge of the MTBF Bias
We use our biases every day to make choices.
We select the beige sweater because we have a color bias concerning our sweaters.
Many of our biases help us quickly make decisions. We rely on biases to move through the day. Many of our biases are under the surface, unconsciously guiding our daily decisions. Mostly, biases are good or at least inconsequential.
The problem is the bias that shields us from achieving our goals. Continue reading The Dirge of the MTBF Bias
WIIFT and Reliability Measures
WIIFT is “what’s in it for them”. Similar to what’s in it for me, yet the focus is your consideration of what value are you providing your audience.
As a reliability engineer you collection, analyze and report reliability measures. You report reliability estimates or results. Do you know how your audience is going to use this information?
Consider WIIFT when reporting reliability. Continue reading Considering WIIFT When Reporting Reliability
When conducting a Human Reliability Assessment (HRA) we use the terminology: errors of commission or errors of omission. It behoves every professional to question why we focus upon one metric in preference to all others, in an objective and constructive manner in order to discern whether we are exposing our organization to errors of professional omission or commission. Obviously the other conclusion is that we are doing the right thing and this is also an empowering piece of knowledge. Continue reading Shaping Organizational Behavior