Tag Archives: goals

Reliability is Not Metrics, It’s Decision Making

Engineering, ,

Reliability is Not Metrics, It’s Decision Making

MTBF, KPIs, yield, return rate, warranty… bah!

We may use one or more of these when establishing product reliability goals. When tracking performance. When making decisions.

Goals, objectives, specifications, and requirements, are stand-ins for the customer’s experience with the product.

We’re not trying to reduce warranty expenses or shouldn’t be solely focused on just that measure. We need to focus on making decisions that allow our product deliver the expected reliability performance to the customer. Continue reading Reliability is Not Metrics, It’s Decision Making →

When Your Supplier Converts Reliability to MTBF

MTBF,

14598537229_fdbf335dac_zWhen Your Supplier Converts Reliability to MTBF

Oh, the trouble that will occur. The mistakes, mishaps and errors and most certainly the inability of the supplier to provide a reliability solution.

If you provide the supplier with a straightforward and complete reliability goal, and they convert it to an single number as an MTBF value, what really could go wrong? Also, why would the supplier degrade the requirement to an MTBF value? Continue reading When Your Supplier Converts Reliability to MTBF →