One of the major dilemmas of reliability engineering is one we really need to solve. Too many times we are trapped by our organizations competing priorities and working with inadequate information.
We generally understand that field failure data provides the best possible representation of our product’s reliability performance. It’s data from our population of products with our customers while they apply all the stresses’ customer will apply to our product. Customer’s report the failures they care about, and not failures of little significance. Continue reading Finding the Hidden Field Data in Your Organization→